No Hassles, Just Fair Play!
At MaadZone, we want you to love what you order. But if something’s not right, here’s how refunds work—no confusion, no drama!
1. When Can You Get a Refund?
We offer refunds only if:
✔️ You received a damaged or defective product.
✔️ You got the wrong item (Oops! Our bad).
✔️ Your order got lost in transit and never arrived.
If your order fits any of these, contact us within 5 days of delivery, and we’ll sort it out.
2. When Can’t You Get a Refund?
We do not offer refunds if:
❌ You changed your mind after ordering.
❌ You picked the wrong size or design.
❌ The product has been used or washed.
❌ Your customized product doesn’t match expectations (since it was made just for you!).
3. How to Request a Refund?
📞 WhatsApp @ 8368598767 with your order details and clear photos of the issue.
⏳ We’ll review your request and respond within 2-3 business days.
💰 Approved refunds will be processed within 7-10 working days via your original payment method.
4. Exchanges – Because We’d Rather Fix Than Refund!
If your order is eligible, we may replace the item instead of refunding. We want you to get what you love, so let’s find a solution together!
5. Need Help? Let’s Talk!
📧 Email: maadzone.com@gmail.com
📞 Phone: 8368598767
📍 Instagram: @maadzone.official
At MaadZone, we believe in fair play and happy customers! Let’s keep it simple and hassle-free. 🚀